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Terms and conditions

Scope and Purpose of the General Conditions of the Store

1.1 As presentes Condições Gerais destinam-se, com o formulário de encomenda, e os demais elementos referidos nas mesmas, a regular os termos e as condições por que se regerá a prestação do Serviço Loja Online Creative Baby Sew (“Serviço” ou “Loja”) pela Creative Baby Sew, com sede em Viseu, doravante designadas XCHARXCreative Baby Sew XCHARX.

1.2 The Service consists of the provision, through the address of access to the Online Store, which, in addition to providing information regarding a set of products and / or services, allows the User, by electronic means, to order the products disclosed therein, under the terms and conditions described herein.

1.3 The ordering of products must be made by users aged 18 or more (eighteen) years (individuals under the age of the author must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, recognizing the User's electronic purchases, and can not claim the lack of signature for non-compliance with the obligations assumed.

Product Information and Contents

2.1 Creative Baby Sew will endeavor to ensure that the information presented does not contain typographical errors and will be promptly corrected whenever they occur. If you purchase a product that has different characteristics than those presented online, you have the right to proceed to the resolution of the purchase agreement in accordance with applicable legal terms (right of free resolution - see point 9).

2.2 Creative Baby Sew will do its best to ship all of the ordered products, but it is possible that in certain cases and due to causes not easily controllable by Creative Baby Sew, such as human errors or incidences in the computer systems, it is not possible to make available some of the products ordered by the User. If any product is not available after you have placed the order, you will be notified by e-mail or by phone. At this point you will be presented with the possibility of canceling the order with the corresponding refund, if you have already made the respective payment.

2.3 All information on price, products, specifications, promotional actions and services can be changed at any time by Creative Baby Sew.


3.1 All products and services sold in the Creative Baby Sew Online Shop are in accordance with Portuguese Law.

3.2 The Store has the appropriate levels of security, however Creative Baby Sew shall not be liable for any damages suffered by the User and / or third parties due to interruptions, errors and suspensions of communications that originate in factors beyond their control, in particular, any deficiencies or failures caused by the communications network or communications services provided by third parties.

3.3 The queries of data and information made within the scope of this Service are presumed to be made by the User, with Creative Baby Sew declining any responsibility arising from the misuse or fraudulent use of the information obtained.

3.4. You agree that Creative Baby Sew shall in no way be liable for any damages, including, but not limited to, damages for loss of profits, data, contents, or any other losses (even if you have been previously advised by the User about the possibility of such damages), resulting:

i) the use or impossibility of using the Service;
ii) the difficulty of obtaining any substitute of goods / services;
(iii) unauthorized access or modification to personal databases.

Consumer Obligations

4.1. The user undertakes to:

i) Provide correct personal data and addresses;
ii) Do not use false identities;
iii) Respect the limits of orders imposed.

4.2. If any of the data is incorrect or is insufficient, and therefore there is a delay or impossibility in the processing of the order, or non-delivery, the responsibility is the User, and Creative Baby Sew declines any responsibility. In the event that the consumer breaches any of these obligations, Creative Baby Sew reserves the right to terminate future purchases, to block access to the store, to cancel the provision of any other services made available simultaneously by Creative Baby Sew to the same User; and also does not allow your future access to any or any of the services provided by Creative Baby Sew.

Privacy and Protection of Personal Data

5.1. Creative Baby Sew guarantees the confidentiality of all data provided by Users.

5.2. The personal data identified in the order form as being of obligatory supply are indispensable to the provision of the Service by Creative Baby Sew. The omission or inaccuracy of the data provided by the User is under its sole and entire responsibility and may lead to the refusal to provide the Service by Creative Baby Sew.

5.3. The personal data of the User will be processed and stored in a computerized manner and are intended to be used by Creative Baby Sew in the contractual and / or commercial relationship with the User.

5.4. In accordance with the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, either directly or by written request.

5.5. A Internet é uma rede aberta, pelo que os dados pessoais do Utilizador, demais informações pessoais e todo o conteúdo alojado no Serviço poderão circular na rede sem condições de segurança, correndo, inclusive, o risco de serem acessíveis e utilizados por terceiros não autorizados para o efeito, não podendo a Creative Baby Sew ser responsabilizada por esse acesso e/ou utilização.

Cancellation of orders

6.1 At the request of the User

The User may cancel the order by requesting it to Creative Baby Sew through the telephone number or email indicating the order number, which will be accepted as long as it has not yet been processed. After processing, Creative Baby Sew will try to deliver the same, but the User has the option of not accepting it.

For the purpose of cancellation the User shall indicate the following data to Creative Baby Sew:

a) Order number

6.2 By decision of Creative Baby Sew

Creative Baby Sew reserves the right not to process orders when it finds any inconsistency in the personal data submitted or to observe misconduct on the part of the buyer. Creative Baby Sew reserves the right not to process any order or reimbursement in case of errors in the values ​​and / or characteristics of the products, when these result from technical problems or errors not related to Creative Baby Sew.

Return (Right of Resolution)

7.1. The User may, in the case of a consumer, exercise the right of withdrawal without any compensation being required, within 14 (fourteen) days from the day the consumer acquires the physical possession of the good.

Para exercer este direito, o Utilizador deverá indicar todos os seus dados de identificação, o serviço subscrito que pretende resolver e a data de subscrição. A comunicação deverá ser feita, por email, ou por outro meio adequado e suscetível de prova dentro do prazo acima definido.

The consumer must, within 14 (fourteen) days from the date of the communication of the resolution, return the goods to Creative Baby Sew under proper conditions of use.

- For Regina Figueiredo -

The packaging must be returned complete, as delivered.

If the User opts for other forms of return, the respective shipping costs will be your responsibility.

7.2. Upon receipt of the return at Creative Baby Sew, the value corresponding to the amount paid for the order (value of the sales invoice) will be returned to the User. If you have used a promotional discount code, this amount will not be refunded, ie the refund will only be for the amount actually paid.

7.3. The refund method for the returned amount depends on the payment method used in your order. In the case of payments with credit card and PayPal, these are credited to their accounts. In other cases, when IBAN information is provided, the refund is made to the indicated bank account. Reimbursement is made up to 14 days after receipt of the will to free resolve and the receipt of the return of the property.

7.4. In the absence of any of the components of the item sold, or if any of them are not in an excellent state of repair, there shall be no refund of the price or shipping costs and the product will be returned to the original shipping address.

Manufacturing defect

8.1. Em caso de XCHARXdefeito de fabricoXCHARX, ou seja, quando são detetados defeitos nos materiais que compõem o artigo, ou na manufacturação do mesmo, o Utilizador poderá devolver o artigo, no prazo máximo de 5 dias consecutivos a contar da data da recepção da encomenda.

If the User opts for other forms of return, the respective shipping costs will be your responsibility.

8.2. In order for the exchange of the product to be effected, it must ensure that it is in excellent condition and properly packed.

8.3. In the absence of any of the elements mentioned above, there will be no exchange, and the product will be resubmitted to the User.

Intellectual Property

9.1. The Store is a registered site and the Service provided by the site itself is the responsibility of Creative Baby Sew.

9.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

9.3. You acknowledge that any content appearing in the advertising, prominence, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, so any use of such content may only occur under the express authorization of the respective owners.

9.4. The User undertakes to respect in full the rights referred to in the previous number, namely to refrain from any acts that may violate the law or said rights, such as reproduction, marketing, transmission or placement to the public's disposal of such content or any other unauthorized acts that have as their object the same contents.

Service Security Conditions

10.1. The User undertakes to observe all applicable legal provisions, in particular, not to practice or encourage the practice of illegal acts or offensive of the good habits, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the legislation applicable to the processing of personal data and advertising communications through automatic calling devices, and shall also observe the rules of use of the Service, otherwise Creative Baby Sew may suspend or deactivate the Service in accordance with the provisions of 14.

10.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that can be used by several users and therefore subject to computer overload, so Creative Baby Sew does not guarantee the provision of the Service without interruption, loss of information or delays.

10.3. Creative Baby Sew also does not guarantee the provision of the Service in situations of unpredictable overload of the systems in which it is supported or of force majeure (situations of an extraordinary or unforeseeable nature, external to Creative Baby Sew and that can not be controlled by it) .

10.4. In the event of interruption of the provision of the Service for reasons of unpredictable overload of the systems in which it supports, Creative Baby Sew undertakes to regularize its operation as soon as possible.

Store Service Suspension and Deactivation

11.1. Irrespective of any prior or subsequent communication, Creative Baby Sew may, at any time and in its sole discretion, discontinue the provision of the Service and / or part of the Service to any or all Users.

11.2. Creative Baby Sew reserves the right to suspend or immediately cease access to the Service in the following cases:

a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
b) When Creative Baby Sew ceases access to the Lodge by giving prior notice of 15 days prior to the date of termination.

11.3. Suspension or termination of the Service by Creative Baby Sew, under the terms of the previous numbers, does not matter the right of the User or third parties to any compensation or other compensation, and Creative Baby Sew can not be held liable or otherwise encumbered for any consequence resulting from the suspension, cancellation, cancellation of the Service.

11.4. In the situations described above, Creative Baby Sew will communicate to the User, in advance so that the user can safeguard the contents of his / her area of ​​order viewing within 3 (three) working days after sending the e-mail or making the information available on the Service homepage.


12.1. Without prejudice to other forms of communication set forth in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact .

12.2. The User agrees to receive any and all communication and / or notification related to the Online Store, to the address, telephone number and or e-mail address ("e-mail") indicated in the ordering process.

At any time, you may request that you do not receive these communications and / or notifications through the Contact Form or through the option "Do not receive the Newsletter" entered in each Newsletter.

Technical Settings

13.1. Without prejudice to the provisions of the following paragraph, Creative Baby Sew may change the Service and / or the technical conditions of its provision, as well as the respective rules of use, and shall disclose to the User such changes with a minimum advance of 15 (fifteen) days.

13.2. The current version of these General Conditions and their annexes is available at


14.1. The User may submit any contractual conflicts, arbitration and mediation mechanisms that are or may be legally constituted, as well as claim from Creative Baby Sew acts and omissions that violate the legal provisions applicable to the acquisition of goods.

14.2. A reclamação deverá ser apresentada no prazo máximo de 15 (quinze) dias, contados a partir do conhecimento dos factos pelo Utilizador, sendo registada nos sistemas de informação da Creative Baby Sew que deverá decidir a reclamação e notificar o interessado no prazo máximo de 15 (quinze) dias, a contar da data da sua receção.

Applicable law

The Contract is governed by Portuguese law.

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